FAQ
Products
How do I care for my Blancara garments?
To keep your Blancara pieces looking amazing, wash them in cold water and let them air dry. Skip the iron to keep them soft and bright.
What sizes do you offer?
Our sizes range from XS to XXL. We believe in inclusivity and offer sizes that fit and flatter all body types. Check our size guide for more details.
Do you have an affiliate program?
Absolutely! Join our Blancara Rewards program to earn points with every purchase and enjoy exclusive perks. Learn more and sign up here.
Orders
Can I modify or cancel my order?
We get it, plans change. If you need to modify or cancel your order, just let us know as soon as possible. We’ll do our best to help you out.
How can I track my order without an order number?
No worries! If you've misplaced your order number, we can find your purchase using the email or phone number you provided at the time of order. Just reach out to us and we’ll help you track it down.
What if my shipping address is incorrect?
If you notice an error in the shipping address, please contact us immediately. We’ll do our best to make corrections before the shipment. Once the package is on its way, options may be limited.
Shipping
What are the shipping options?
We offer standard and expedited shipping. During checkout, pick the method that suits you best. Standard shipping typically takes 5-9 business days, while expedited shipping can arrive within 2-4 business days.
Do you ship internationally?
Yes, we do! Blancara ships worldwide. Shipping times and costs will vary depending on your location.
Returns & Exchanges
What is your return policy?
We want you to love your Blancara pieces. If you're not completely happy with your purchase, you can return it within 30 days of receiving your order. Items must be unworn and in their original condition. Contact us to start a return.
How do I exchange an item?
Need a different size or color? No problem! Just let us know and we’ll guide you through the process to make sure you get exactly what you need.
Additional Questions
How can I contact Blancara?
We’re here to help! Drop us an email or reach out on our social media channels. We’re available Monday to Friday, 9am to 5pm.
How can I stay updated on new collections and promotions?
Join our newsletter to stay in the loop! You’ll get exclusive access to new collections, special promotions, and behind-the-scenes content. Sign up here.
Do you offer gift cards?
Yes, we offer digital gift cards. They’re perfect for any occasion and can be used to purchase any item on our site. You can find them here.
What payment methods do you accept?
We accept all major credit cards, Google Pay, and Apple Pay. If you have any issues with payment, feel free to contact us at hello@blancara.co.
Get in touch
Got questions about your order or just want to chat?
We're here for you! Reach out anytime.
